QUU Support

FAQ's | Installing QuuMobile | Compatible Cell Phones | Service Areas

Q: How do I install QuuMobile on my phone?

Click here to refer to the QuuMobile Installation section.

Q: How much does this service cost?

Quu services are free of charge. There are no hidden charges or surcharges for purchasing or downloading, or for any other usage of the service. If your phone is data-enabled QuuMobile uses the data connection to send the information to the server. If your phone is not data-enabled or if the data connection is not available, QuuMobile automatically switched to SMS. Standard carrier rates might apply.

Q: When I purchase a product, who do I deal with after the order has been placed?

All purchases are completed directly on the vendor’s website. Therefore all client-vendor relationships are between you and the vendor.

Q: Are all carriers supported?

If you are using a data connection, QuuMobile will work with all carriers except Verizon.

T-Mobile requires a full data plan not only T-Zones. If you are subscribed to T-Zones only, you will receive the email and will be able to install QuuMobile, but then you have to switch your application (through Menu/Configuration on your handset) to "No data plan". T-Zones does not allow data transfer, just internet browsing.

If you do not have a data plan, i.e if you plan to use QuuText or Java-based QuuMobile, all carriers are supported except for the following:

Verizon: We are working on the certification
T-Mobile: We are working on the certification
ATT Mobility: We are working on the certification

Please note that no live links will be sent through the short code to any Verizon user.

Q: How can I get QuuMobile on my phone if I change phones or if I deleted it from my phone?

Login to your MyQuu page
Click on account
Click on "Send me account info in email and SMS

Q: How do I change my settings if I get or cancel my data plan?

Login to your MyQuu page
Click on account
Click on Account Information
Change setting

On your phone:

Click on menu
Click on Configuration
Change setting
If you activated the data plan and you changed your settings, you can request the account info via SMS.

Q: How secure is my data?

Your data is placed in a secure database. Moreover your data, including your email address, will not be sold to any other party. You will not receive any solicitation emails from our part.

Q: When is QuuStik coming out and how do I get it?

QuuStik is not available yet. Please check our website for updates, or click here to pre-register. The estimated price is around $30.

Q: How do I unsubscribe my QuuMobile application from the service?

Simply go to “Menu” in QuuMobile, select “Unsubscribe”. Your QuuMobile will no longer interact with the server. You will not be able to send or receive requests or messages. To subscribe again, go to “Menu” and select subscribe. You can also send an SMS to 77859 with the word STOP in the body of the text.

Q: How do I get help on my QuuMobile application from the service?

Simply go to “Menu” in QuuMobile, select “Help”. You can also send an SMS to 77859 with the word HELP in the body of the text.